Play Smart.
Stay in Control
at joyaapp.

joyaapp operates strictly as an adults-only platform. All players must be a minimum of 18 years of age to register an account, make a deposit, or participate in any real-money game or sports betting market. This policy is non-negotiable and applies to every player regardless of location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city.

When you create a joyaapp account, you confirm that you are 18 or older. Our team may request documentary proof of age at any point during the lifecycle of your account. Acceptable documents include a valid National Identity Card (NID), passport, or driving licence. If we have reasonable grounds to suspect that an account holder may be underage, we will immediately suspend the account pending full verification.

Any account found to belong to a person under 18 years of age will be permanently closed, all funds will be held pending investigation, and the matter may be referred to the appropriate authorities. joyaapp takes underage gambling extremely seriously — it is one of the most important safeguards we maintain as a responsible operator.

Gambling is a popular form of entertainment enjoyed by millions of people responsibly every day. However, for some individuals, it can develop into a compulsive behaviour that negatively affects their finances, relationships, work, and mental health. Recognising the warning signs early is the first and most important step toward getting help.

The following are common indicators that gambling may be becoming a problem:

• Chasing losses: Continuing to bet in an attempt to recover money you have already lost, often by placing larger and riskier bets than you originally intended.
• Gambling beyond your means: Spending money on gambling that was set aside for essential needs such as rent, utility bills, food, or your children's education.
• Secrecy and deception: Hiding your gambling activity from family members or close friends, or lying about how much time or money you spend on gaming platforms.
• Borrowing money to gamble: Taking loans from friends, family, or financial institutions specifically to fund gambling activity, or pawning personal belongings to raise betting funds.
• Inability to stop: Making repeated unsuccessful attempts to reduce the frequency of your gambling or to stop altogether, despite a genuine desire to do so.
• Preoccupation with gambling: Spending a significant amount of time thinking about gambling — planning your next session, recounting past wins, or devising systems — even when you are not actively playing.
• Emotional reliance: Using gambling as a primary way to cope with stress, anxiety, loneliness, depression, or other difficult emotions rather than seeking appropriate support.
• Neglecting responsibilities: Allowing gambling to interfere with your work performance, personal relationships, or daily obligations and routines.
• Restlessness when not gambling: Feeling irritable, anxious, or unsettled when you are unable to access gambling platforms or when you attempt to cut down your play.

Answer the following questions honestly to gain a clearer picture of your current relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of joyaapp's player protection tools or reach out to our support team.

joyaapp provides a comprehensive suite of player protection tools that are built directly into your account dashboard. These tools are available to every registered player at no cost and can be activated at any time — no waiting period, no approval process, no questions asked. Your request to use any safety tool is treated with complete confidentiality.

Here is a detailed overview of each tool and how to use it:

• Deposit Limits: Navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Bangladeshi Taka (৳). The limit takes effect immediately. Requests to increase a limit are subject to a mandatory 48-hour delay before activation.
• Loss Limits: Similar to deposit limits, loss limits cap the total amount you can lose within a given time period. Once your loss limit is reached, you will be unable to place further bets until the period resets.
• Wager Limits: Set a maximum stake per individual bet or game round to prevent impulsive high-value wagers during a single session.
• Session Time Reminders: Configure alerts to notify you when you have been playing for 30, 60, or 90 minutes. A pop-up will appear on screen to remind you to take a break and reassess whether you wish to continue.
• Reality Check: Enable the Reality Check feature to receive a periodic summary of your session activity — including total time played, total amount wagered, and net win or loss for the session — at your chosen interval.
• Time-Out: Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your balance is preserved and will be available when the time-out expires.
• Self-Exclusion: Permanently or long-term close your account. See Section 6 for full details of the self-exclusion programme.

All tools are accessible via your player dashboard after logging in at joyaapp Login. If you experience any difficulty accessing these features, contact [email protected] and our team will assist you directly within 24 hours.

One of the most effective and straightforward ways to maintain control over your gambling is to set clear financial boundaries before you begin playing. joyaapp's deposit and spending limit system is designed to make this easy for all players, whether you use bKash, Nagad, Rocket, Upay, bank transfer, or card payments.

The following limit types are available to all joyaapp players:

• Daily Deposit Limit: The maximum total amount you can deposit into your joyaapp account within any single 24-hour period.
• Weekly Deposit Limit: The maximum total amount you can deposit across any consecutive 7-day period (rolling, not calendar-week based).
• Monthly Deposit Limit: The maximum total amount you can deposit within any consecutive 30-day period.
• Daily Loss Limit: The maximum net loss you can incur from real-money gameplay within any single day. Once reached, further gameplay is suspended until the next daily reset.
• Single-Bet Wager Limit: A cap on the maximum stake you can place on a single game round, bet slip, or casino hand.

Limits can be set in any Taka (৳) denomination. There is no minimum limit — you can set a daily limit as low as ৳100 if that is what suits your budget. joyaapp actively encourages all players to set limits that reflect their genuine disposable income rather than their available credit.

If you have reached your deposit limit and wish to continue playing, joyaapp will display a clear message explaining that your limit has been reached and when the next period resets. We will not prompt you to increase your limit or contact support to bypass it — the limit is there for your protection.

Self-exclusion is the most powerful tool available to any player who feels that their gambling has reached a point where they need to step away entirely. joyaapp's self-exclusion programme is a formal, binding process that immediately and comprehensively removes your access to the platform.

When you self-exclude from joyaapp, the following actions are taken immediately:

• Your player account is suspended and you are logged out of all active sessions across all devices.
• All active bonuses, free spins, and promotional rewards are cancelled and forfeit.
• Your account is flagged in our exclusion register, preventing re-registration under the same identity.
• Any pending withdrawal of your real-money balance will be processed to the payment method on file and returned to you.
• All marketing communications (email, SMS) are permanently suppressed regardless of your previous consent settings.

Self-exclusion periods available at joyaapp are:

• 6 months — the minimum period; cannot be reversed once activated.
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) — this cannot be reversed under any circumstances.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username, full name, and chosen exclusion period. Your account will be suspended within 24 hours of the request being received and verified. You will receive a written confirmation once the exclusion is active.

Protecting children and young people from exposure to gambling content is a core responsibility that joyaapp takes with the utmost seriousness. We implement multiple layers of safeguards to prevent underage access to our platform, and we ask parents and guardians to play an active role in this effort.

joyaapp's underage protection measures include:

• Mandatory Age Declaration: Every person registering a joyaapp account must confirm they are 18 or older at the point of sign-up. False declarations are a breach of our Terms & Conditions and will result in permanent account closure.
• KYC Age Verification: All accounts are subject to identity and age verification before real-money play is permitted. Players who fail or refuse verification cannot deposit or wager.
• Device and Browser Controls: We encourage parents and guardians to use third-party parental control software to restrict access to gambling websites on shared devices. Widely available solutions include Net Nanny, Kaspersky Safe Kids, and built-in controls on Android and iOS devices.
• Reporting Underage Access: If you believe a minor has accessed joyaapp using your device or account, contact [email protected] immediately. We will investigate urgently and close any account confirmed to belong to an underage individual.

If you believe that gambling is negatively affecting your life or the life of someone you care about, please do not hesitate to reach out for help. joyaapp's support team is available around the clock to listen, guide you through our player protection tools, and — where appropriate — connect you with professional counselling resources.

You are never alone in this. Seeking help is the right decision, and joyaapp is committed to making that process as simple and judgement-free as possible for every player in Bangladesh.